Recall and return Policy
By Belgian law, all customers are entitled to a 14 day period since the day of delivery to rescind your order at no additional cost and without aforementioned reason.
Customer cannot practice this right under the following exceptions:
- After the completion and delivery of your order, with your clear receiving and accepting of your order. By accepting your order upon delivery and confirming it is in good condition, you recognize you waive your right to the recall policy.
- The delivery of goods of which the price may be influenced by fluctuations of the economic market where our company has no control over that may occur within the 14 day period.
- The delivery of customized and/or personalized orders.
- The delivery of digital goods which are not delivered upon physical media, which the client has officially put to use and thus has agreed to waive their right to the 14 day recall policy.
If you wish to use the 14 day recall policy, you may decide to return your order within 14 days of delivery. The costs of the return will have to be paid by you. We request that you inform E1Alpha Creative Works within 14 days at the moment you decide to use your right to recall. You are required to include all documentation pertaining to the delivery that you received in the return order, including the printed order details. You are required to send your return order to us within 14 days of your notification that you wish to invoke your right to recall. E1Alpha Creative Works will refund your purchase within 14 days after receiving your returned goods and confirming the state of your products. Should your returned product be damaged or incomplete, we reserve the right to charge you for any damages incurred by E1Alpha Creative Works due to the damage product, and/or may refuse any future services.
Should you receive a damaged or incomplete product, please contact E1Alpha Creative Works within two years of receiving your package. Please note that this warranty does not apply to extremely minor damage, or a replacement or refund out of scope. Please include your order information as well as picture evidence of any damaged goods. Upon confirmation of the order, E1Alpha Creative Works will either offer to replace any damaged or missing goods. If replacement is not possible, E1Alpha Creative Works will offer a partial to full refund depending on the amount of damaged or missing products.
Replacements will be sent through a channel of E1Alpha Creative Works’ choosing.